Guest Post By Janna Benitez, Vistaprint
With the holiday season fast approaching, small business owners are sure to see the number of hats they wear grow. Not only is there planning holiday sales, staffing and company holiday parties, but there is also gift buying and events with family and friends. With this whirlwind of happenings, it is easy to overlook a vital aspect of the business – the customers. While holiday sales will help drive them to you for holiday purchases, this is also a time to thank them for being loyal customers. Sending a small token of your appreciation to your customers will go a long way in building up customer loyalty. No matter what your budget, here are five solutions to extend a perfect thank you to your patrons during the holidays.
· Holiday Cards – Perhaps the easiest and most cost-effective way to let your customers know that you are thinking of them over the holidays is with a holiday card. No matter what your budget is, there are countless solutions both in stores and online that can get out your season’s greetings. A great way to add a truly personal touch is to personally sign or add a note to each card. If you want to reinforce your brand image, you can also create a card with a wintry image of your business or include your logo to the front or inside of the card. Holiday cards also offer the ability to insert a coupon to help drive additional traffic to your business.
· Re-usable Bags – It seems that everyone is ditching paper and plastic bags to jump on the green wagon. This trend offers a number of unique benefits during the holiday season. The first is giving a gift that gives back, instead of simply giving the bags to your customers; you can charge a nominal fee and donate the proceeds to charity. Even if you decide to give the bags away, you will gain brand recognition whenever you bag is used whether it’s in your store, a competitor’s shop or just around town. Not only will your customers gain a useful gift, but you’ll gain countless views of your brand.
· Calendars – With the holiday season falling in the last month of the year, there is one gift that all of your customers can use – a calendar. Creating a custom calendar for your business is not only timely, but it also allows you to add key dates, sales and coupons into each month. To add a personal touch you can also customize pictures to correspond with certain months of the year, like a little league team that you sponsor, toy drive, etc. These images give a glimpse into what your business is all about and gives the connotation that you are more of a friend than just another business.
· Wearables – Everyone loves free shirts and other wearables. For the customer it’s something that they can wear around, and for the business it’s a moving billboard that can be seen by countless potential customers around town. Depending on your customer base and your budget, you can mix and match items like hats, T-shirts, sweatshirts or simply stick to the one that fit your business.
· Mugs – Perhaps the most utilized item in any kitchen cabinet is a coffee mug. Giving a branded mug to your customers will keep your company on the tip of their lips. If they happen to be looking to remodel or add an addition to their home, there’s no better way to grab their attention than with a cup of Joe. To add a little spice and holiday cheer, you can fill them with candy or other goodies before delivering.
No matter what choice you choose, make sure to take time to thank those who support you all year long. Any gesture no matter how small will go a long way in customer retention especially in this economy.
About the Author
Janna Benitez is a senior product marketing specialist at Vistaprint, the company that provides high-impact personalized products and services for small businesses and the home. For more gift-giving or holiday options check out www.vistaprint.com.