Do your conversational skills sometimes fail you when you need them the most? Capitalizing on many of life’s biggest opportunities requires having the ability to communicate well in high-stakes situations. Written by the founders of leading organizational effectiveness firm VitalSmarts, Kerry Patterson, Jesephy Grenny, Ron McMillan, and Al Switzler, Crucial Conversations – Tools for Talking When Stakes are High provides readers with the power to improve their conversational abilities in virtually every situation.
An underlying premise of this book is the basic truth that human beings engage in crucial conversations on a day-to-day basis. Crucial conversations aren’t necessarily talks that have widespread significance. Rather, they are simply human interactions in which the stakes are high, opinions might differ, and people are emotionally attached either to the conversation itself or the outcome.
This publication provides specific guidance regarding how to improve communication ability by mastering techniques for crucial conversations. It is well-written and easy-to-follow, providing both theory and practical how-to advice. The information in this book will benefit anyone who understands the importance of remaining cool under pressure and is willing to put a little effort into improving his or her communication skills.