If you have the type of business where customers will spend a significant amount of time waiting in your lobby, it’s a good idea to take steps to make the experience as appealing as possible. Today’s customers make decisions about which service providers provide the best all-around customer service experience, and that includes what the atmosphere is like while they are waiting as well as how they are treated by company representatives. That’s why many companies are installing LCD tvs and setting up open wireless networks in their waiting areas. You might want to consider doing the same.