It seems like a long time ago, but it has actually only been a few years since marketing campaigns were all print based. Today, the Internet offers businesses the technology to reach customers in whole new ways. The diversity in the argument of “print versus internet” has brought about the arrival of a new tool [...]

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Before going on to discuss the employees role in services, we feel it is important to differentiate between products and services. Services in most simple terms are deeds, processes and performances. Services may also be defined as any activity or benefit that one party offer to another that is essentially intangible and does not result [...]

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Customer service efficiency is the prime goal for service-oriented organizations, such as contact centers, service desks, and call centers. It is also an important objective for any organization, since it encompasses all relations and transactions with customers or clients. Customer service is a process that can be optimized and made more efficient through the prudent [...]

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As more and more is expected of workers during these difficult times of layoffs and budget-crunches, maintaining good health is essential in the workplace. Without a healthy and vibrant workforce, productivity suffers, further increasing hardship on the company. “Everyone is cutting back to save money,” said Tiffany Richards, owner of The Back Rub Company, a [...]

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Lesson 1 (Y.O.U = Your Opportunities Unlimited) Hi, What do you know about yourself? When it comes to investing in yourself, most people forget about the most important thing. Lesson 1 Y.O.U The first thing we want Y.O.U. to know is that Your Opportunities Unlimited. It is with this mindset that we will ask you [...]

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