Most effective strategy processes begin with a stock-take: a review and assessment of the organization’s current products, markets and customers. This is an essential first step to kicking off a good strategy-setting exercise. Yet no strategy process that I have come across conducts an even more crucial preliminary activity – even before the one described [...]

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We all negotiate – whether in the workplace, at home or in volunteer activities. We do because we all have needs and sometimes these needs conflict with the needs of others (e.g. “I need a low price and the supplier wants the highest possible price”). For negotiation to happen, however, there must be common needs [...]

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Famous 19th century humorist, Josh Billings, stated, “Health is like money, we never have a true idea of its value until we lose it.” This is a sound saying for the solopreneur. A prolonged illness is probably the worst occurrence that could happen to a solopreneur. A solopreneur is his business. Not being able to [...]

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In any business situation, it is never easy to please every customer. Even with a mass-selling product and a great team of customer service individuals, you will always encounter one customer whom you cannot please. The downside is that unhappy customers are quicker to share their bad experience with other people, which will hurt your [...]

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Do you need to improve your negotiation skills? Whether your job involves selling, purchasing, recruiting employees, or managing people, negotiation is a skill that you need. Virtually every profession involves some type of negotiation, whether in the form of negotiating prices, job schedules, work duties, team assignments, and other types of workplace issues. People who [...]

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