If you are considering live chat for customer service, you probably already have a website. Almost every business has a website these days. The purposes of the websites vary as much as the types of businesses that build them. Some business websites just focus on providing information and an increasing number of business websites offer [...]

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Can your website visitors and customers easily contact you? Is it easy for them to read or leave reviews for your business? Every website should include the basics: telephone, mailing address, and a way to contact you via email. But don’t stop there! Give customers as many options as you can so it’s easy to [...]

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by Mary Gormandy White, M.A., SPHR, Mobile Technical Institute/MTI Business Solutions Would you say that your customers are satisfied with the products and services provided by your organization?  Do you think that having satisfied customers indicates that your organization is one that provides exceptional customer service?  If so, think about what the word satisfaction really [...]

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By: Melissa Crowe When I first entered marketing one of the things that appealed to me was gaining a better understanding of the customer and in turn making products interesting to the consumer and then by extension increase revenue for my company or clients. Many times, marketers build their ads and other creative materials based [...]

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Guest Post By: Janet Holian, President, Vistaprint Europe   Growing the lifetime value of your customer base can seem like a daunting task but, in reality, a systematic approach to understanding your customers along with a step-by-step plan for new and repeat customer growth will make a positive impact on your bottom line.   What [...]

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