When it comes to buying business holiday gifts for important clients, top sales reps and loyal customers take time to consider the reaction of the person on the receiving end. While you may believe that sending a branded calendar along with a “Happy New Year” note on eco-friendly card stock will be suffice, don’t bet [...]

read more from this topic.....

Customer service has been a topic of some of the major retail and service industry companies of our time. But what is customer service? What principles are the ideas of “good customer service” founded upon? Let’s examine this further… Customer service can be summed us as being the desire to help the customer find what [...]

read more from this topic.....

“Enough with thinking about setting up a customer service department with customer service videos. I’m going to explore other strategies. It’s just too complicated and costly. I really don’t have time to deal with this right now. What I am taking away from reading that every small business owner should have a customer service department, [...]

read more from this topic.....

The following Internet marketing article will talk about why customer service needs to be handled carefully. Far too many people who get involved with Internet marketing sometimes make the mistake of assuming that they can be rude or otherwise ignore people who contact them for customer service. You really need to be careful because many [...]

read more from this topic.....

Reputation – Everyone has one, good or bad. They are not always fair or accurate but they always affect the perceptions of those we come in contact with. Businesses need to build a reputation based on service actions. These actions become what the public thinks of the business. Its simple, action determines reputation. What you [...]

read more from this topic.....