Customer service has been a topic of some of the major retail and service industry companies of our time. But what is customer service? What principles are the ideas of “good customer service” founded upon? Let’s examine this further… Customer service can be summed us as being the desire to help the customer find what [...]

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“Enough with thinking about setting up a customer service department with customer service videos. I’m going to explore other strategies. It’s just too complicated and costly. I really don’t have time to deal with this right now. What I am taking away from reading that every small business owner should have a customer service department, [...]

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The following Internet marketing article will talk about why customer service needs to be handled carefully. Far too many people who get involved with Internet marketing sometimes make the mistake of assuming that they can be rude or otherwise ignore people who contact them for customer service. You really need to be careful because many [...]

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Reputation – Everyone has one, good or bad. They are not always fair or accurate but they always affect the perceptions of those we come in contact with. Businesses need to build a reputation based on service actions. These actions become what the public thinks of the business. Its simple, action determines reputation. What you [...]

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If you are considering live chat for customer service, you probably already have a website. Almost every business has a website these days. The purposes of the websites vary as much as the types of businesses that build them. Some business websites just focus on providing information and an increasing number of business websites offer [...]

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